Introduction

At the Purity Wellness Group Ltd, we know how important your order is. We do our best to make sure we can get your order processed and in your hands as quickly and safely as possible.

Should you have any questions, concerns, or special instructions, please get in touch and we will do what we can to make sure your experience is as good as our products.

 

FOR ORDERS UNDER £40

£3.99 Royal Mail Tracked 24

Orders placed before 3pm from Monday to Friday will be processed on the same day. Orders placed after 3pm will be processed the next business day. For orders placed on Friday after 3pm, parcels will not be dispatched until Monday.

We are always here to help – so if you really need your product straight away, we can arrange a weekend delivery. Just give us a call.

 

ORDERS OVER £40

£5.99 Royal Mail Tracked 24

Orders placed before 3pm from Monday to Friday will be processed on the same day. Orders placed after 3 pm will be processed the next business day. For orders placed on Friday after 3pm, parcels will not be dispatched until Monday.

 

GENERAL DELIVERY INFORMATION

Once your order has been placed, we will send you a confirmation email. Orders placed before 3pm will be dispatched the same day. Once your order has been dispatched, we will send you another email to confirm this.

There is no shipping on Saturday or Sunday, so orders placed after 3pm on a Friday will be shipped after the weekend, unless you have contacted us to see if we can magically make it happen and find another means of getting you the products quicker.

We are always here to help – so if you really need product straight away, we can arrange a weekend delivery. Just give us a call on +44 20 8133 3133.

If we do need to send your order out on Saturday, we will use DPD Courier Service – Saturday by 1pm and payment must be received by 3 pm.

 

If your order hasn’t been dispatched yet and you need to amend your order, you may call us on +44 20 8133 3133 or get in touch via our customer services team: helpme@purityhempcompanyco.com

Please note, if you have recently placed an order with us, please allow up to 5 days before contacting us. This is to ensure that Royal Mail has enough time to deliver your parcel.

If you have any general questions regarding our products, please feel free to get in touch, we respond quickly to emails.

 

CALL US

+44 20 8133 3133

Mon – Fri 9am – 5.30pm / Sat & Sunday Closed

EMAIL US

hello@purityhempco.com


For information on returns see our Returns Policy