What we are looking for

We are looking for Telesales Executives who are passionate about improving people’s health and well-being, naturally, to join our growing team.

The purpose of this role is to reach out to potential new customers, and maintain relationships with our existing audience, whilst providing a first-class customer service experience.

Using our CRM software to track and document all communications, you will work to understand our customer’s needs, supporting them with information and advice on our product range.

The ideal candidate will be proactive, self-motivated, and driven by sales and targets, with a desire to succeed, incentivised by our commission scheme.  You will likely already be passionate about health and wellness and have a natural want to help improve the quality of our customer’s life with our natural cannabinoid products.

Your performance will be in line with agreed company KPIs including existing account growth and new business prospecting and will be supported by your Manager with the chance to earn a commission each month.

Responsibilities include:

• Manage your own customer base, assisting with helping them purchase across their range.
• Upsell and prompt customers to increase volume, purchase additional offerings, and increase overall average order value.
• Developing sales opportunities within existing accounts by analysing territory sales data.
• Minimise order losses.
• Creating and maintaining a prospect database.
• Coordinate with sales and marketing to generate leads for both B2B & B2C
• Convert existing leads to customers.
• Re-engage with previous relationships and develop new opportunities.
• Support with customer service, settling customer concerns in a swift and professional manner.
• Support the marketing department as and when required.
• Support events as and when required.
• Support partnership and corporate activations & inquiries.

Qualifications/Requirements:

• Previous experience within a similar role.
• Strong communication and IT skills.
• Willingness to learn and help make a positive impact on our customers’ lives.
• Positive, proactive, can-do attitude.
• Confident in meeting in person, and using phones.
• Valid driver’s license.
• Familiarity with CRM software and procedures.
• In-depth knowledge of effective sales and negotiation tactics.
• Strong interpersonal and collaborative skills, a team player!

As a rapidly growing business, although this is an entry-level role, there is lots of opportunity for development and career growth within the business.